Refund & Cancellation Policy

Last updated: 24 August 2026

This policy explains how billing, cancellation, and refunds work for the EduNexus subscription used by your school, and how parent fee payments collected through EduNexus (on behalf of your school) are handled.

1. Free Trial

Every new school receives a 7-day free trial with full access to the platform. No payment method is required to start a trial, and you are never auto-charged when a trial ends — the school must actively choose and pay for a plan to continue.

2. EduNexus Subscription Billing

• Subscriptions are billed monthly or yearly, as chosen by the school at signup.
• Monthly plans are billed in advance for the upcoming month.
• Yearly plans are billed in advance for the upcoming year and are offered at a discounted rate compared to paying monthly.
• All prices shown are inclusive of applicable GST.

3. Cancelling Your Subscription

A school may cancel its EduNexus subscription at any time by contacting us (see Contact Us). Cancellation stops future billing — it does not delete your school's data. When you cancel:

• You continue to have full access until the end of the period you've already paid for.
• You will not be charged again after that period ends.
• Your school's data is retained so you can export it or reactivate later — see our Privacy Policy for how long data is kept after cancellation.

4. Refunds on EduNexus Subscription Fees

We aim to be fair and reasonable. Refunds on the EduNexus subscription fee are considered in these cases:

• Duplicate or accidental payment — if a school is charged twice for the same period, or charged in error, the extra amount is refunded in full.
• Service not delivered — if EduNexus is unavailable or unusable for an extended period due to a fault on our end, a pro-rated refund or credit for that downtime may be issued.
• Cancellation mid-cycle — subscription fees already paid for the current billing period are not refunded when a school cancels partway through, but access continues until that period ends (see Section 3).

To request a refund, write to us with your school name, registered mobile number, and the reason for the request. We aim to respond within 3 business days and, where a refund is approved, process it within 7–10 business days to the original payment method.

5. Parent Fee Payments (Collected on Behalf of Schools)

EduNexus also lets parents pay school fees — tuition, transport, and other charges set by the school — through an online payment gateway inside the platform. This money is collected on behalf of the school and is not an EduNexus fee.

• Once a parent's payment is successful, it is recorded against that student's fee account and made available to the school.
• Any refund of a fee payment (for example, if a student withdraws, a payment was made in error, or a concession is applied after payment) is issued at the school's discretion, since the fee amount and refund policy for tuition and other charges are set by the school, not by EduNexus.
• To request a refund of a fee payment, please contact your school's administration office directly. EduNexus can assist the school in processing an approved refund through the payment gateway, but cannot approve or issue a refund of school fees on its own.

6. Failed or Pending Payments

If a payment (subscription or fee payment) shows as failed or stuck in a pending state but an amount was deducted from your bank account or card, this is usually reversed automatically by your bank or the payment gateway within 5–7 business days. If it is not reversed within that window, please contact us with the transaction reference so we can investigate.

7. How Refunds Are Processed

Approved refunds are issued to the original payment method used for the transaction (the same card, UPI ID, or bank account) through our payment gateway partner. We do not issue refunds in cash or to a different account.

8. Contact Us

For any billing, cancellation, or refund query, reach us using the details on our Contact Us page.